Customer Contract

Prowash Exteriors

Introduction

This Customer Contract (the “Contract”), by and between ProWash Exteriors (“Company”) and Client (together, the “Parties”), is effective once Client accepts Company’s proposal or estimate.

By doing so, Client agrees to the terms outlined below.

1. Acceptance of Terms

• Accepting an estimate = agreeing to all terms in this contract.
• Client authorizes Company to complete the specified job.
• The company is not liable for pre-existing damages (loose siding, paint, windows, landscaping, etc.) unless caused by negligence.

2. Binding Agreement

• This contract is the sole agreement between Client and Company.
• Any modifications must be in writing and signed by both parties.

3. Authorizations

• The company has access to the Client’s property before, during, and after inspection services.
• Client agrees to provide water access (or notify in advance if well/low pressure).
• The company does not connect to the Client’s electricity.
• Work cannot proceed if construction is ongoing. ($150 cancellation fee if so.)
• Weather delays will be rescheduled to the next available business day.

4. Payment Terms

• Payment is due upon completion unless otherwise agreed in writing.
• Late payments:
• 10+ days overdue → 7% late fee
• 30+ days overdue → legal action possible, service refusal
• Net-30 schedules must be paid within 30 days, or late fees/legal remedies apply.

5. Risks & Liability

• Technicians are trained, but damage may occur due to poor maintenance or materials.
• Pre-existing damage will be documented with photos and checklists.
• Client is responsible for plant health; Company is not liable for pre-existing plant issues.

6. House Wash Acknowledgment

• Water spigot access is required.
• Cleaning may reveal oxidation/flaws more visibly.
• The client must shut off outdoor electricity.
• Window cleaning included is “basic” and may leave spots/hazing; premium service available.

7. Roof Treatment Acknowledgment

• Roof cleaning results may take time; natural elements (rain, sun) help remove residues.
• Granular loss on roofs is natural; the Company is not liable.
• Touch-ups are free if necessary.
• Waiver required if Client requests scraping/pulling growths.

8. Client’s Obligations on Service Day

• Close doors/windows.
• Remove pets, vehicles, furniture, mats, etc. from work areas.
• Shut off outside electrical outlets at the breaker.
• Provide water access at steady pressure (40 PSI).

9. Exclusions & Limitations

• 20–30% deposit required to secure booking (non-refundable).
• Fees:
• $55 if no water source available
• $150 if service is canceled with less than 72 hours’ notice
• $100 if the complaint is not caused by the Company’s work
• $45 for returned checks
• Company not liable for: high ladder areas, nests, oxidation removal, faulty seals, furniture removal, tree sap, paint fading, etc.

10. Content Use & Release

• The company may use photos, videos, or reviews for advertising (without personal details).
• Temporary yard signage may be placed (max 7 days).

11. Company’s Damages Liability

• The company is only liable for damages caused by negligence or operator error.
• Damages must be reported within 2 days of service completion.
• The company has 30 days to inspect and resolve before further action.

12. Legal Provisions

• Severability: Invalid provisions do not affect the rest of the contract.
• Attorney’s Fees: Non-breaching party can recover costs.
• No Waiver: Not enforcing a provision doesn’t waive rights.
• Choice of Law: Governed by Alabama law.
• Jurisdiction: Disputes handled in Madison County, AL courts.
• Amendments: Must be in writing, signed by both parties.